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If you have questions regarding your purchase, pls do have a look at our FAQ below for some common queries and their resolutions prior to raising a support request.
Please make sure you deactivate the free version of Addons for WPBakery Page Builder plugin before you activate the premium version.
In the WordPress admin, navigate to 'WPBakery Addons->Settings' window and open the 'Elements' tab. You should find options to deactivate the plugin addons here.
Activate your license in WPBakery Addons->Settings page in WordPress admin. You will then be able to receive updates automatically in the Plugins page. The plugin can then be updated to the latest version by just clicking the the auto-update link seen in the Plugins page.
You can find the detailed plugin documentation in 'WPBakery Addons->Documentation' window of WordPress admin.
We usually reply to all queries within 24 hours. Replies can get delayed during weekends.
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