404 Error on Shortcode Builder

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 27, 2013 at 10:06 pm #3039
    jvpapa
    Member

    Hi,

    I love this theme. Awesome job! I am having a problem using shortcodes.

    When I use the visual editor and click on the green plus for the shortcode builder. It opens a small window with a 404 error. I’m using WordPress 3.7.1.

    If there’s no fix could you provide detailed list of shortcodes and parameters. I’m trying to insert a large blue button and could not access the code from the sample site.

    Thank you,

    Joe

    November 28, 2013 at 11:08 am #3051
    Nexus
    Moderator

    Hi Joe,

    This is a strange issue, which I haven’t seen so far. Can you pls reply as a private message here with the site URL and a temporary login to the WordPress dashboard so that I can take a look.

    Thanks!

    November 28, 2013 at 6:20 pm #3061
    jvpapa
    Member
    This reply has been marked as private.
    November 29, 2013 at 12:57 pm #3072
    Raghavendra
    Moderator

    Checked by creating a post and I can see the error as reported by you. This looks like a config issue on the WordPress installation itself. Can I share the FTP for this site so that I can debug further? I looked at the htaccess file and saw no issues. There are some hints of what could be wrong here –

    http://stackoverflow.com/questions/2195252/in-wordpress-php-files-within-the-theme-folder-do-not-run-but-return-404-erro

    Will need to take a look at the error log as well as check the file permissions.

    November 29, 2013 at 1:34 pm #3074
    jvpapa
    Member
    This reply has been marked as private.
    December 2, 2013 at 6:05 am #3108
    Raghavendra
    Moderator

    I rectified the issue by deactivating the “rogue” .htaccess file in the wp-content folder of your installation with this content – 

    <Files *.php>
deny from all
</Files>

    I suppose most ThemeForest themes will have an issue if you have this setting and hence I renamed the file. May have been inserted by a plugin.

    December 2, 2013 at 12:38 pm #3117
    jvpapa
    Member

    Works great! Thank you!

    December 3, 2013 at 4:05 am #3133
    Nexus
    Moderator

    Cheers!

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